Returns and Refunds Policy


At EVUHOME, a brand of Homeaglobe Ltd., we are dedicated to ensuring your satisfaction with every purchase. Our furniture is available as flat-packed for self-collection or delivery, or with professional delivery and assembly services across the UK. Our policies comply with the Consumer Rights Act 2015 and Consumer Contracts Regulations, offering clear and fair terms inspired by leading UK furniture retailers. Please review our returns and refunds policy below.

Returns Policy

  • Notification Period: For change-of-mind returns, you must notify us within 14 days of delivery or collection. This aligns with your statutory rights for distance sales and provides time to inspect your purchase.

  • Condition Requirements: Items must be returned in their original condition, unused, undamaged, and with all components, packaging, and tags intact.

    • Flat-Packed Items: Must remain unopened or unassembled unless faulty to qualify for a change-of-mind return. If opened or assembled, returns may be declined or subject to a restocking fee.

    • Assembled Items: Must be in original condition post-disassembly. Note that assembly and disassembly by our team incurs additional charges for change-of-mind returns.

  • Return Process:

    • Flat-Packed Items: You must arrange return delivery to our warehouse using a 2-man insured courier service at your expense. Alternatively, if we originally delivered the item and arrange collection, we will deduct the original delivery charges, collection fees, and any costs for wear and tear from your refund.

    • Assembled Items: Change-of-mind returns are subject to deductions for delivery, collection, assembly, and disassembly charges (quoted upon request based on item size, complexity, and location). We recommend inspecting thoroughly post-assembly to avoid these fees.

  • Delivery and Assembly Costs: These are non-refundable for change-of-mind returns, as the services are completed upon delivery.

  • Refund Processing: Refunds will be issued to your original payment method within 7 days of us receiving and inspecting the item in acceptable condition. Any applicable fees (e.g., disassembly, collection, wear and tear) will be deducted.

  • Cancellations Before Delivery: Standard orders can be cancelled up to 24 hours before scheduled delivery for a full refund. Within 24 hours, a small operational fee may apply to cover preparation costs.

Faulty or Damaged Goods

  • Reporting:

    • Flat-Packed Items: Notify us within 48 hours of receipt with photographic evidence of any damage or faults. We will replace damaged parts free of charge.

    • Assembled Items: Raise any issues immediately with our team during assembly or within 7 days post-assembly, supported by photos and details.

  • Resolution: If an item is faulty, damaged, or not as described, we will provide free replacement parts, repair, or a full refund at no cost to you, including covering any return collection, disassembly, or re-delivery fees. This complies with the Consumer Rights Act 2015.

  • Process: Contact us via email (info@evuhome.com) or phone (0800 0086552) with proof of purchase and issue details/photos. We aim to resolve promptly.

Important Notes

  • Inspection Recommendation: Inspect your furniture thoroughly upon delivery or assembly to ensure satisfaction. Change-of-mind returns may incur fees as outlined above.

  • Declined Returns: We reserve the right to refuse returns or refunds for items showing signs of misuse, negligence, improper care, or alterations made after delivery/assembly.

  • Self-Collected or Self-Assembled Items: If you collect from our warehouse and assemble yourself, returns follow the same policy.

  • International Orders: Flat-packed international deliveries follow the same 14-day return policy, but you are responsible for return shipping costs and any customs fees. No assembly service is available internationally.

  • Packaging Removal: Our team removes packaging after assembly, but for returns, items must be repackaged securely if possible. For flat-packed returns, original packaging is required unless faulty.

Custom-Made Furniture

  • Items classified as custom-made or modified (e.g., unique configurations, finishes, hardware, or bespoke wardrobes) are non-returnable and non-refundable for change of mind, as they are tailored to your specifications.

  • Exceptions apply only if the item is faulty, damaged, or not as described upon delivery/assembly, in which case we will provide free replacement parts, repair, or refund.

  • Custom orders cannot be cancelled or modified once placed, due to their personalized nature.

2-Year Parts Warranty

All EVUHOME products, whether flat-packed or assembled by our team, come with a 2-year parts warranty from the date of delivery. This covers manufacturing defects, with free replacement of damaged parts.

What the Warranty Covers:

  • Defects in materials or workmanship that cause the furniture to not function as intended, with replacement parts provided at no cost.

What the Warranty Does Not Cover:

  • Damage from misuse, negligence, accidents, or improper care.

  • Normal wear and tear over time.

  • Alterations, modifications, or repairs made after delivery/assembly.

To claim, contact us with proof of purchase and issue details/photos. We’ll inspect and resolve promptly.

Our Commitment

We strive to deliver high-quality furniture and exceptional service. If you have concerns, questions about this policy, or need assistance, contact our team at info@evuhome.com or 0800 0086552. We’re here to ensure your experience with EVUHOME is seamless and satisfactory.